SUPPORT SPECIALIST (H/F) (remote)

Career Opportunity Li bro Credit Union is growing!

Join Libro Credit Union as a full-time contract Payments Support Associate – London Administration

At Libro Credit Union, every employee and every customer are members. Supporting businesses and communities to thrive.

Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.

We are currently hiring a full-time 18 month contract Payments Sup port Associate to support our London Administration team. This job posting is for a newly created position.

The Payments Support Associate is responsible for managing financial transactions, including clearing activities and electronic settlements, while ensuring compliance with FINTRAC and Payments Canada regulations. This role requires expertise in processing incoming and outgoing wire transfers, reconciling accounts, and mitigating risks to maintain the accuracy and efficiency of payment operations. The Payments Support Associate also provides expert guidance and support to branches and Business Owners, addressing payment-related inquiries with precision. A strong focus on continuous improvement, along with exceptional organizational and communication skills, is essential for optimizing payment systems and driving operational effectiveness.

The base salary will be determined based on skills, experience, qualifications, education/training and internal equity. Our compensation practices are equitable and transparent, and support progression through the salary range as employees grow in the role.

This role is a n 1 8 - month contract ending October 2027 .

Process and post routine and non-routine financial transactions, ensuring accuracy and compliance with policies and regulations.

Investigate and resolve both complex and non-complex errors by leveraging various resources such as Ovation, CRM, and established procedures, while applying sound judgment to identify the most effective solutions and prioritize actions

Conduct reconciliations of clearing transactions to ensure accuracy and integrity, with thorough follow-up to address any discrepancies

Process Payroll files for Owners efficiently, ensuring accuracy and timeliness.

Process financial returns promptly to minimize financial risks

Process incoming and outgoing wire transfers daily, ensuring compliance with policies, including FINTRAC requirements.

Acts as the first line of defense by monitoring transactions for potential fraudulent or suspicious activity, promptly escalating issues for further investigation.

Collaborate with Business Solutions and branch staff to facilitate the sale and setup of Commercial Remote Deposit Capture (CRDC) services for commercial owners.

Post-secondary degree or diploma with a focus on Business courses or Finance

• Strong understanding of financial transaction processing, reconciliation, and risk mitigation.
• Proficiency in payment systems, including wire transfers, clearing, and electronic settlements.
• A passion for helping people grow their financial well-being.
• Display Libro’s values of Accountability, Courage, High Performance and Inclusive Mindset.

Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.

Generous vacation time.

Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.

Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

Email us at ***email_hidden*** any time during the recruitment process to let us know what supports you may need to be successful.

Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.

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