Customer Care Agent Full Time/Agent(e) du service clientèle temps plein

Program: PassportONE Contract: Multiple openings for 9-month contract positions; full time, 35 hours per week Location: 128A Sterling Rd and from a safe home-based office as required Salary: $43,328 - $53,303 BU Salary Grade 5 Application Deadline: August 20, 2024, by 5:00 PM File Number: PP1 #40-24 - with cover letter and resume E-Mail: View email address on ca.edajobs.com Mail: HR, 355 Church Street, Toronto ON M5B 0B2 Web: familyservicetoronto.Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.
PassportONE, administered by Family Service Toronto, is the single agency in Ontario responsible for processing all Passport related invoice/payments. Reporting to the Manager, PassportONE, Client Payments, the Client Payment Administrator will perform financial responsibilities for the PassportONE program. PassportONE is part of Family Service Toronto's Developmental Services that include Options, Person-Directed Planning and Passport. PassportONE improves the Passport Program experience by ensuring client invoice processing and reimbursement is efficient and timely. Get on-the-job training and development.
Make a significant impact on your community.
Verifies that disbursements are within budget and receipts and authorizations are valid.
Verifies and ensures arithmetical accuracy of invoices.
Identifies issues and communicate with Passport Agencies (PAs) through eForm routing
Processes invoice data to eForm in a timely and accurate manner. expenses comply with the provincial ministry guidelines and PassportONE policies.
Adjusts client relationship in CRM (client relationship manager) as needed.
Assists in annual audit by retrieving required documents.
Provide back-up to Accounts Payable Administrator as required.
Contributes and assists in the development of organizational and departmental policies
One to two years community college or a combination of education and experience in a

relevant field.
~ accounts payable, working

with a general ledger).
Familiarity with accounting principles and accounts payable procedures.
Intermediate in MS EXCEL, WORD, Outlook and CRM.
Experience in use of computerized accounting software (e.g., strong customer service approach.
Ability to convey accounts payable-related information to clients, staff and vendors with
Demonstrated commitment to principles of social justice, equity, inclusion and cultural
We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply. In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST's Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process.