Remote Customer Support Specialist-Full Time

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. The Client Experience Administrator is integral to the success of the Actuarial Solutions team, and to CAAT's guiding mission and growth strategy.
In this role, you will act as the main point of contact in facilitating the coordination of documentation, procedures and client service required to onboard small employers in a timely manner. You will further support by responding to employer and member inquiries that can be diverse and complex. As an expert in client relations, with a proven desire to help people, the incumbent is responsible for ensuring effective communication through a variety of media (via telephone, email and in writing) from all stakeholders in accordance with the Plan, legislative and administrative policies, and guidelines.
University degree and/or College diploma and/or a combination of equivalent training, education, and experience.
Two (2) to five (5) years of experience in the customer service/pension/finance industry.
Pension knowledge is required.
Excellent oral and written communication skills to communicate effectively and clearly through all client service delivery channels.
Experience working with Microsoft Office tools, e.g., Word, Excel, Outlook.
Follow documented processes and procedures to onboard small employers with high client satisfaction and meeting established service standards.
Coordinate information management activities related to the completion of the standard internal governance documents within target timelines and to ensure a seamless process from all stakeholders' perspectives.
Act as a front-line service provider as required, responding to inquiries from various stakeholders (i.e., members, employers, third parties) by providing relevant, accurate and timely information via telephone and email.
This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.
At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.
We've consistently been recognized as one of Canada's Most Admired Corporate Cultures , as one of Greater Toronto's Top Employers , and one of the Best Places to Work .
Diversity, Equity, Inclusion, and Belonging:
Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Job Type: Full-time
Work Location: Hybrid remote in Toronto, ON M5B 2L7