Technology Customer Service Specialist

Primary Job Posting Location:
Lachine, Quebec Canada

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Job Description:

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

Job Type : Full-Time/Permanent
Workdays: Sunday - Thursday
Shift Hours: 11:30AM - 8:00 PM (must be able to work a minimum of 40 hrs per week).
Shift Duration: 8 hours per day (requires flexibility with Start and Finish time).
Work Location: 1221 32ND AVENUE LACHINE, QC H8T 3H2 Canada.

RESPONSIBILITIES

External customer support: Performs Integrations and Installations Assists with Facility Technology Management Fulfills Service Requests Interfaces with Customers, Teams, and Associates Conducts TSG Technical Disaster Recovery Procedures Addresses Customer Requests

REQUIREMENTS

Fluency in French and English (written and spoken) – Excellent verbal and written communication skills. Regular interactions with clients outside of Quebec (30%). Valid driver’s license. Reliable ways of transportation Willingness and able to travel to other sites on work area Technical experience, specifically familiarity with hardware. Ability to work independently with minimal supervision. Strong communication skills for customer interaction.

Preferred QUALIFICATIONS
Bachelor’s Degree
A+, Microsoft Certified Solutions Associate
CCENT Cisco Network Certification
Willingness and able to travel to the U.S.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.