Credit and Collection Agent

The Opportunity GFL Environmental is seeking a Collections Specialist to join our dynamic team based in our Vaughan office. The successful candidate will play a key role in the collection of outstanding customer balances, performing account reconciliations, and supporting the credit approval process. This role is vital to improving Days Sales Outstanding (DSO) and minimizing bad debt losses in line with GFL’s Credit Policy.

Ensure timely collection of outstanding receivables to meet company targets.

Contact customers regarding overdue accounts and resolve issues preventing payment.

Conduct regular reviews and reconciliations of customer accounts to maintain accuracy.

Monitor accounts for non-payment, late payments, and other irregularities.

Process credit card payments securely and efficiently.

Analyze customer payment patterns to develop strategies that enhance cash flow.

Use tracing techniques to locate customers as needed.

Issue credit hold notifications in accordance with policy.

Provide updates to management on the status of overdue accounts.

Recommend accounts for third-party collections or bad debt write-offs.

Adhere to all company policies and management directives.

Ability to work independently with minimal supervision.

• Proficient with Microsoft Excel, Word, and Outlook.
• Experience with TRUX Route Management and Great Plains (GP) systems is an asset.
• Prior experience in the waste management industry is an asset.
• 2–3 years of related experience and/or training in Accounts Receivable or Collections.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.