Field Service Engineering

Job description – Service Engineer - Portsmouth Coopers Fire design, manufacture, install and service innovative and bespoke Smoke and Fire Curtains for buildings. Our mission is to save lives through quality and innovative products and to raise awareness of effective fire protection solutions.

We nurture and support our colleagues’ development, encourage and embrace each other’s opinions, challenge the status quo and always work together to lead the market through innovation and protect life.

We are looking for Field based Service Engineer in Portsmouth to attend sites and conduct the following tasks although not limited to: Planned Preventative Maintenance to our bespoke Fire and Smoke Curtains, Emergency Callouts, Upgrades/Repairs and Installation and Commissioning works.

Carrying out routine/planned scheduled maintenance work
Liaising with client departments, customers and other engineering and production colleagues
Dealing with emergencies, unplanned problems and repairs
Ensure van stock is controlled
Perform with an understanding of business requirements and support all continuous improvement activities
Respond to customer enquiries in a professional manner
Represent Coopers Service Team as an ambassador at all times
Knowledge of electrical and/or mechanical systems
Knowledge of Microsoft Office software
Good customer service & communication skills
Experience working with Fire Curtains, Smoke curtains, Metal shutters or other similar technologies
Experience in a field based technical role
Customer focus approach
Willingness to travel
Able to work nights and weekends
Competitive salary – available upon request
Above statutory Holiday allowance
Company social events