Client Service Representative (Temporary Part-Time)

Customer Experience Agent - Temporary Part-time (Up to 15 Months)
Customer Service
Bargaining Unit
Temporary Part Time
Replacement
Contract Duration
Date Posted
January 26, 2026
At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.
As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. Note: These are temporary positions covering part-time hours for up to 15 months**
Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.
Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.
Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.
Offer multi-channel service delivery at counters, over the phone and online (e-mail, service requests), including facility bookings, membership and program registration, payment transactions, fielding inquiries (by phone, email and in-person) and intake/processing of service requests.
Resolve, and/or triage calls/email/service requests to appropriate City departments, employees or other organizations.
One year frontline customer service experience providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as in a call centre and/or a counter service operation, including processing cash and payment card transactions.
Ability to conduct business in French is an asset.
Must have Basic Microsoft Office Suite skills including Word, Excel, and Outlook.
Experience using customer service technologies, databases and software programs required (i.e. customer relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or comparable technology/system)
Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.
Strong customer service skills with the ability to deal appropriately with contentious situations and problem solve through active listening, while exercising discretion, judgment, diplomacy and confidentiality when dealing with the public and employees.
Typing speed 45 words per minute required (tested).
Must be detail-oriented and ensure accuracy of information when communicating with the public.
Knowledge of the City of Kingston's municipal services and programs.
Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City. This position may require occasional travel between sites and/or City facilities and must provide own transportation.
Must obtain and maintain a satisfactory criminal record check.
Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act. The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.
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