Customer Service Concierge

Let us welcome you home to MacTaggart in Edmonton, AB
Optima Living operates Independent Living, Assisted Living, Supportive Living, Long Term Care and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” At Optima Living, we feel genuinely honoured to work with our residents and we advocate a person-centered approach where the resident is the focus of all our endeavours.
As the first point of contact, Concierge plays a valuable role and is responsible for ensuring exceptional service through greeting residents, staff, visitors and as well as general administrative support.
Responsibilities
Provide a friendly and approachable image as the first point of contact
Maintain a welcoming environment for residents, staff, and visitors
Ability to build relationships with residents, staff, and visitors while using compassion when dealing with difficult situations
Manage incoming calls and transfer to appropriate individual
Maintaining resident services and identify areas for improvements
Respond to resident inquiries promptly
Assist with coordination of move ins
Operate and maintain office equipment
General administrative support; documentation, mail/courier, office supply inventory
Other duties as assigned to support operational requirements

Qualifications and Experience
One (1) year experience as a Concierge or similar role is preferred
Completion of post-secondary administration program is an asset
Experience in a residential care setting is an asset
Demonstrated excellent client service skills
Superior interpersonal skills to interact with residents, staff and visitors
Excellent written and oral communication skills, demonstrating strong attention to detail and accuracy
Strong sense of ethics and the ability to handle sensitive information with tact and discretion
Exceptional organizational skills with the ability to handle multiple tasks and priorities
Strong problem solving and analytical skills
Strong computer literacy including effective working skills with Microsoft Suite
Ability to work independently and in a team setting
Experience working in a fast-paced environment
Conditions of Employment
Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements