Transport Operations Manager

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

The Manager, Transportation Operations oversees all the activities of the operations team, including dispatchers, drivers, and supporting staff, to ensure the safe, efficient and timley delivery of all shipments. This role provides leadership, guidance and operational oversight to ensure all transportation activities are executed accurately, safely, and in alignment with company objectives and customer expectations.

The position manages real-time operational challenges such as breakdowns, accidents, or call-ins while maintaining service continuity and supporting overall regional transportation performance.

Dayshift, Monday to Friday

Providing supervision and leadership to the dispatch team, including planning and assigning daily workloads to ensure efficient execution of deliveries.

Coordinate the flow of inbound and outbound freight, maintaining awareness of daily priorities and weekly transportation targets

Recruit, train, coach and develop team members, ensuring the ongoing growth of skills and performance of the dispatch team

Plan and schedule staff across all shifts to ensure 24-hour coverage, aligning resources with volume requirements and service standards

Monitoring service levels and operational performance to ensure customer expectations are consistently met or exceeded

Ensure all required skills training is in place based on the requirements of each customer.

Acting as primary operations point person for any billing/payroll issues for accounts within their area of responsibility.

3-5 years of experience in transportation operations, dispatch management or related roles

• Transportation industry experience
• Ability to handle multiple projects and tasks
• MS Office proficiency necessary

Working knowledge of transportation cargo claimes, transportation laws, and risk managment

Awareness of Highway Traffic Act, including hours of service, TDG, weight restrictions etc

Strong understanding of transportation managment systems

MS Office proficiency necessary

Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

We give back to the communities in which we operate by volunteering and donating to local charities.

Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

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