PART TIME Credit Controller

Customer Shared Services

Provides support and delivers operational processes to ensure timely and accurate processing of international trade transactions related to goods and services. Handles Import and Export Letters of Credit including Standby Letters of Credit and Bank Guarantees, Clean/Documentary Collections and Drafts. Ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports.

• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Employs systems (e.g. customer exception reports, tracking reports etc.) Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities.
• Analyzes and resolve complex issues efficiently and effectively in accordance with Bank and industry standards. Evaluates circumstances requiring exceptions and engages senior management for resolution where required.
• Identifies business needs, designs/develops tools and training programs; of training to audiences.
• supports the implementation, maintenance, and sustainment of vendor solutions.
• Provides input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/services or processes as required.
• Processes transactions, audit/reconciliation activities and/or actions internal business partner and/or external customer inquiries/requests as defined by documented policies, processes and procedures. Ensures all Service Level Agreements(SLAs) are consistently met and that customer service is maintained at a high level.
• Checks and reconciles information and documentation to ensure accuracy and completeness and to manage risks associated with transactions. Includes (but is not limited to) reviewing transactions to ensure full compliance with regulations and Bank requirements and maintaining confidentiality of both customer and Bank information.
• Analyzes data and information to provide insights and recommendations.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Supports the development of tools and delivery of training focused on delivering business results.
• Provides specialized consulting, analytical and technical support.
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• 5 to 10 years of trade finance operational experience
• Certification in Documentary Credits
• In-depth Knowledge of International Chamber of Commerce Rules - Uniform Rules for Demand Guarantees (URDG 758), Uniform Customs and Practice for Documentary Credits (UCP 600), International Standby Practices (ISP98).
• Strong knowledge and understanding of the business unit's key products and services, processes and controls
• Strong understanding of the business unit's risk and regulatory requirements
• Customer service and relationship management skills - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Data driven decision making - In-depth.

Assets:

Bilingual (English and French)

~ May be required to work on statutory holidays and within differing time zones as requested by the business.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.