Sales Coordinator (Flexible and work from home)

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Ensures Customer Satisfaction
Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Drives Sales
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Follows all safety policies and procedures, Loss Prevention policies and procedures

Customer Focus

Travel Requirements:
~ No travel requirements

Working within a flexible schedule that may include evening and weekends
Doors are frequently open, causing drafts and interior temperature changes

High School Diploma or equivalent

Minimum Years of Work Experience:
~1 to 2 years Retail or Trade experience an asset

Other Requirements/Assets:
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