Client success manager f/h

This is a remote position.

This is a full-time remote role. First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nations leading public safety agencies. As a First Due Client Success Manager you will be responsible for running the post-sale client relationship through Deployment Training and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.
The ideal candidate brings extensive experience from the Public Safety space.
Managing and developing long-term relationships with our public safety customers across Canada.
Managing relationships with Chiefs Firefighters Administration and IT regarding their needs for the First Due product.
Coordinate with our Deployment team to set up customer accounts.
Lead training sessions for Chiefs Officers and Line Personnel on how to use the First Due platform.
Working with the Product Management team to prioritize customer requests and enhancements.

~ Influencing future lifetime value through higher product adoption customer satisfaction and overall engagement.

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. 5 years of public safety experience
~ Technical experience managing or implementing software platforms

Project Management experience demonstrating that you are familiar with communication training coordination and deadlines
Strong organizational and time management abilities
A bachelors or associate degree is preferred
If you dont fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well we encourage you to apply.

Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. participates in E-Verify.

This role is fully remote with minimal travel expectations at this time. First Due offers a comprehensive compensation and benefits package for eligible employees including competitive pay medical dental and vision coverage FSA/HSA 401(k) flexible PTO a fully remote workplace a technology stipend opportunities for advancement and other benefits and perks that sets our team apart. If you are a resident of California Colorado New Jersey New York or Washington please reach out to for a reasonable estimate of annual base compensation and any eligible incentive compensation. First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention Pre-Incident Planning Incident Reporting Scheduling Asset Management Reporting Response and more First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

We do not discriminate in any aspect of employment on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status or any other protected status or class. We are committed to promoting an environment of respect acceptance diversity and inclusivity and equal opportunity. When you apply for a role at Locality Media Inc. dba First Due we will collect some personal data including information from your application resume or LinkedIn profile.