Customer Support Representative/Tech Support

TTM Technologies Inc. Publicly Traded US Company NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies Inc. is a leading global manufacturer of technology solutions including engineered systems radio frequency (RF) components and RF microwave/microelectronic assemblies and quick-turn and technologically advanced printed circuit boards (PCBs). TTM stands for time-to-market representing how TTMs time-critical one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

To support the growth and development of our new hires this position is eligible for a 90 Day Evaluation that includes a pay increase if key performance indicators are met.

Order administration and communication from order quoting to order shipment
Resolving first level product and service problems internally and with the customer directly
Entering and tracking orders through entire business process (from booking to customer receipt)
Understand and maintain database for backlog reconciliation
Address resolve and communicate customer issues concerning manufacturability of products
Efficiently resolve issues with front end engineering to ensure product releases are accurate and timely
Communicate with manufacturing departments to resolve on time delivery and quality issues
Conduct contract review on customer purchase orders and resolve issues as necessary
Complete error free order entry into site specific systems
Support quotation activity for repeat orders and quarterly and annual pricing reviews
Support RMA and customer complaint process and follow up with customer

Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

Customer service experience in a Business to Business manufacturing setting
Able to use superior customer-oriented telephone etiquette
Ability to read write and communicate in English to the degree necessary to perform the job
Experience in customer service environment is required
Excellent use and knowledge of Microsoft Office; Outlook Word Excel PowerPoint
Some mechanical aptitude is an asset
Printed circuit board manufacturing experience is an asset.
#Please note that due to Controlled Goods Program (CGP)requirements all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Shift premium
Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options
Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Medical and Dental Health Spending Account (HSA)
Life AD&D and Long-Term Disability Insurance
Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship disability or protected veteran accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities).