Customer Development Representative

Customer Development Representative Location Remote in Toronto, ON : Are you the kind of person who makes a good first impression? We're looking for a Customer Development Representative to be part of our Success department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn't like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers.

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber.

Whether by phone or live chat, our team is on standby waiting to explain the newest feature, help with functionality and custom workflows, or happy to accept feedback! This team thrives on constant communication with one another and with our customers, and plays a significant impact on the lives of entrepreneurs and business owners that utilize Jobber.

Reporting to the Manager, Customer Setup, the Customer Development Representative will be one of the first touchpoints for customers who have recently purchased Jobber, so making a good impression is paramount. You'll get the opportunity to further develop our success process by uncovering potential customers who could benefit from training or other success resources. While completing calls, you'll look for ways to optimize efficiency and impact on our customers. The Customer Development Representative will:

Book calls with Product Coaches for new Jobber customers and identify existing customers who might be interested in training.

Routinely complete a high volume of daily interactions in order to reach the maximum number of customers possible and increase the effectiveness and efficiency of calls

Connect with potential customers through a variety of inputs (phone, chats, email). You'll be talking to small business customers around the world and in a variety of industries, so every day will be different!

Work with Onboarding Specialists to provide the best customer experience and exposure to the Jobber product for our customers.

Work with Setup Leadership and Senior Customer Development Representatives to brainstorm, plan and execute experiments that trial new ways of reaching our customers and communicating the value of onboarding at Jobber.

Previous customer service experience. You will likely dial over 100 calls per day to effectively support the process. Not every customer will say yes or be interested in what you have to say. We're an agile company and we need people who are able to pivot and change directions when required.

You have the ability to actively listen and converse with our customers, and get a true understanding of who they are and what they need.

The shift for this role is Monday to Friday from 8am to 5pm (within your timezone) and there is a potential requirement of working one day on the weekend every 4 weeks in the future.

A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential.

Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.

To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

Job by job, we're transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We're bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they're successful we all win!