Facilitator, Learning Support

Human Resources

69700 - 98400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Lead facilitation for a function multiple sites or leadership programs and/or act as a subject matter expert in a business/subject matter relevant to the Direct Investing business . Through a balance of delivery of prescribed content and facilitation of dialogue to enable content from learners deliver complex facilitated learning solutions to broad audiences and large groups both independently or as part of a group of facilitators.

CUSTOMER

Facilitate timely high quality consistent creative leading edge learning solutions through multiple delivery approaches that positively impact business and TD metrics
Accountable for delivering the content creating a safe space for learners to test new ideas concepts and skills while using adult learning experience to support learners to take ownership of their learning experience
Actively support greater use of virtual and other technologies to create greater efficiency and learner access particularly to more geographically remote business groups
Provide input counsel and advice on the design and development of new and maintenance of existing programs in partnership with design/development program evaluation and management to ensure the end-user and facilitator perspective is reflected
Contribute to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice peer coaching mentoring and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization
Consult inform and guide business leaders who may be part of program content delivery to ensure readiness capability and comfort in the classroom environment
Complete all required scorecard and roster accountabilities in a timely way for people managers to be able to assess their resource utilization and maintain a low level of time spent on administrative activities
Consistently demonstrate and exemplify best practices in the areas of facilitation and training delivery including virtual delivery and is a role model and mentor for newer and more junior facilitators
Ensure consistent alignment to overall L&D maintenance strategy as it relates to facilitation
Work collaboratively with their people leader Learning Business Partners and others within L&D supporting the achievement of business and organizational objectives while exemplifying TDs brand and culture
Consistently demonstrate knowledge and practice of effective adult education principles - problem solving techniques discussion leading effective questioning and conflict resolution
Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite
Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
Participate in personal performance management and development activities including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty conducting facilitation of organization-wide programs that may include senior levels of the organization
move towards a balance of delivering prescribed content and facilitating dialogue to enable content through dialogue discussion challenge debate simulation coaching and feedback
Apply best practices to implement process product or service improvements
Focus on medium to long-term non -routine specialized/complex issues
Typically reports to a Manager / Senior Manager
Undergraduate degree

• People manager experience is an asset
• Relevant Learning & Development certification is an asset

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only):