Account Specialist (Fully Remote)

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

As a SLED Account Specialist , you’ll be the trusted advisor and go-to resource for our public sector clients, ensuring they achieve maximum value from their partnership with Softchoice and WWT. In this role, you’ll deliver exceptional customer experiences while building strong, lasting relationships with key stakeholders such as IT Managers and Procurement leaders. You’ll own the end-to-end client journey—from onboarding and support to retention and growth—acting as the primary point of contact for your assigned accounts. Your mission is to drive customer success through proactive engagement, strategic problem-solving, and world-class service, ensuring every interaction strengthens loyalty and satisfaction.

As part of our high-impact inbound team, you’ll focus on supporting organizations with fewer than 500 employees, helping them navigate technology challenges and unlock new opportunities. This is your chance to make a measurable difference in the public sector by empowering clients to achieve their goals.

This role is hybrid with the expectation of working in the Toronto office once a week.

Respond to incoming client calls and purchase requests from SLED customers with fewer than 500 employees

Create and manage opportunities in Salesforce

Execute on selling under Public Sector procurement contracts

Drive web adoption on every call assisting clients to place orders on the Softchoice.com portal through “Web-Walk through DEMO” and the Procurement POV.

Attend trainings and learn/keep up with new products and technologies in order properly support client requests.

Drive customer experience (CX) scores up though “legendary customer service”.

1+ years of B2C/B2B sales or customer support experience

• Salesforce experience an asset
• Public Sector/SLED experience an asset

Corporate/Pay Mix: A reasonable estimate of the current base pay range for this position in Ontario is $54,000 – $68,000.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

Medical and Dental Care, Employee & Family Assistance Program

Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance

Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave

Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success

At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other

Flexibility: Plan your workdays in a way that suits you best

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging . People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

We are ready to help:

With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. EoE/M/F/Vet/Disability