Overnight Guest Services Agent

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Representative for the Stoneridge Mountain Resort, Canmore, Alberta . This position pays a rate of $21.50 per hour.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Register guests into the computer, verifying reservation, address, and credit information.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be knowledgeable and helpful about the local area, the hotel and hotel service
Perform other assignments as directed by the Front Office Manager / General Manger.
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms
Increases revenues by offering customers upgraded rooms
Ensure all customers establish credit upon check-in.
Verifies all information on reservations check-in; Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

High School diploma /Secondary qualification or equivalent.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Ability to spend extended lengths of time viewing a computer screen.
Must have finger dexterity to be able to operate office equipment

Being passionate about people and service.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Starting Wage: $21.50 per hour
Dental and Medical
Vacation & Holiday Pay
Career Growth Opportunities/ Manager Training Program