Full Time Service Coordinator I

Position at Cascades Casino

Job Type: Full-Time (Regular)
You are a service expert who thrives in the dynamic world of the dining room. On that note, meet Match Eatery and Public House, a contemporary and flirty take on the iconic North American cuisine. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you! A professional Service Manager who can "Match" our standards. You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee and manage operations while providing support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.
Full benefits package for full-time employees
Retirement savings plan
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities
Ensures profitability of restaurant operations by achieving financial and performance goals.
Supervises the shift operation, including all employee and guest related functions.
Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
Manages team efficiencies as it pertains to the operational needs.
Maintains compliance with policies and procedures.
Responsible for cash management activities.
Enforces Smart Serve and alcohol related regulations
Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
Knowledgeable on food and beverage industry
Ability to draft professional communications
Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
High level of customer service skills, ability to communicate with guests to ensure satisfaction.
Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.