Catering & Events Coordinator - Full-time

Catering and Event Services is a part of the campus Food Services organization, providing a wide range of affordable, sustainable, and nutritious food options to our community through excellent service, commitment to our environment and celebration of food to reflect our diverse community. The Catering and Event Services department is responsible for The Conference Centre, St. George Catering, and Campus Beverage Services. Providing food, beverage, and event services to groups from 5 to 2500.
Under the direction of the Catering Manager, the Catering Events Coordinator is the primary point of contact for our event clients. They are responsible for assisting clients in arranging food, beverage, and equipment to satisfy their event needs. Working closely with the Senior Catering Supervisor, and the culinary leadership team, the Catering Events Coordinator is part of a highly collaborative team taskedwith delivering great event experiences for groups from 5 to 1000 people. Responsibilities include assisting and directing clients, while providing a high level of customer service. Duties include: analyzing client needs and making recommendations on event logistics and options, overseeing the implementation of event plans and activities, preparing service contracts and invoices using templates, conducting post-event evaluation, analysis and recommendations for changes, and calling targeted potential clients to generate sales leads through the promotion of event services.
Building and strengthening relationships with stakeholders and partners of strategic importance
Conceptualizing, organizing and executing events and activities
Working with the Catering Manager and the culinary leadership team to develop accurate cost estimates for clients
Liaising with clients and vendors to resolve minor complaints and address issues
Calling targeted potential clients to generate sales leads through the promotion of event services
Conducting post-event evaluation, analysis and recommendations for changes
Processing and issuing invoices and verifying that supporting documentation is attached to financial records before processing
Analyzing administrative processes and procedures and recommending changes for improvement

Bachelor's Degree, preferably in hospitality or event management, or equivalent combination of education and experience in the hospitality industry.
Minimum three (3) years in an event services role or comparable environment
Two (2) years of experience working with catering management software and demonstrated ability to learn new software applications
Strong communication and interpersonal skills, including the ability to communicate effectively across many mediums (email, phone, verbal)
Intermediate computer skills relating to Microsoft Office (Word, Excel, Outlook, Teams)

Assets (Nonessential):

~ Experience using catering management software such as Catertrax, or Hospitality Hub (Sabretooth)

Can include weekends and evening work.

A copy of the detailed position description is available to USW employees upon request to the Operations and Real Estate Partnerships Office.

Schedule: Full-Time
Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.