Field Sales Manager / Chef des ventes

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. Senior Manager, Field Sales

As Senior Manager, Field Sales, you will report to the Director, Field Sales. You will oversee team performance, drive sales KPIs, and ensure customer satisfaction and operational excellence within the Single Family Unit (SFU) segment. Your role includes managing Door-to-Door Client Account Specialists and Area Managers to meet sales targets and implement new strategies. Strong cross-functional collaboration and advanced product and sales process knowledge are essential. You will monitor metrics and provide coaching to support team success.

Drive sales productivity and grow market share across the GTA Region
Provide effective coaching and support for Field Sales Area Managers and frontline representatives.
Develop and execute sales plans by utilizing targeted lead strategies to meet or surpass sales and revenue objectives.
Ensure achievement of key business indicators by developing strategies focused on sales acquisition, effective territory coverage, Average Revenue Per Account, multi-product bundle sales, self-installation, employee retention, and service level excellence.
Ensure that Sales Area Managers and Representatives understand their daily, weekly, and monthly objectives, and have a clear vision of the Business goals and objectives
Ensure high level lead list compliance in Salesforce CRM tool and ensure 100 % Salesforce utilization by Client Account Specialists and Area Managers
Validate all ongoing reporting of sales and other metrics as directed.
Work closely with the Director, Field Sales to identify and address process gaps and barriers to sales performance.
Ensure training completion, daily participation leading to high levels of product and sales knowledge

Minimum of five years’ experience leading sales teams, ideally in a direct sales setting.
A proven record of direct sales coaching and performance management in a leadership role.
Experience in developing and executing effective sales strategies.
Consistent achievement and surpassing of sales quotas through metrics-based management, coaching, and performance oversight.
Excellent communication, presentation, and relationship-building skills.
Post-secondary degree or diploma in a business-related field, or equivalent certification, is an asset.
Full-time employment with Rogers Communications.
Comprehensive training on Rogers products.
Car allowance.
Medical and dental benefits effective from day one of employment.
To protect our people, brand and assets, a pre-employment background check will be conducted. Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Travel Requirements: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Sales & Door-to-door
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Customer Experience