Customer Relationship Manager *Work from home

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders you will distill customer needs into clear technical requirements decompose complex problems and make informed trade-off decisions considering performance scalability security and business impact.

Possessing strong technology and program/project management experience you will validate technical solutions against business goals recognize when additional technical evaluation is needed and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications develop domain-specific expertise and effectively communicate technical concepts to both technical and business audiences. As you progress youll lead increasingly complex technical projects shape cross-organizational technical strategies and establish best practices in your this role you will apply your management and leadership capabilities to successfully execute project plans proactively identify and manage risks resolve issues escalate when appropriate and drive projects to successful completion while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. As an experienced technology program/project manager you will be responsible for:

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services architectures and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable deliverable solutions
• Contributing to technical documentation and define documentation standards

About AWS (Description en français ci-dessus)
Diverse Experiences: AWS values diverse experiences. Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

• 5 years of leading the delivery of IT projects with external customers or equivalent experience
• 5 years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• 1 years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience
• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
• Experience in leading the delivery of IT projects with external customers or equivalent
• Experience in program or engagement management leading other project managers to deliver a program with multiple and concurrent projects
• Experience with Agile and project management toolsets like Jira Rally VersionOne or Taiga
• Bachelors degree or equivalent
• project management certification (e.g. APM CSM PMI-ACP PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS PaaS SaaS)
• Experience working with and presenting to C-level executives IT and lines of businesses across organizations or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information.