Client Service Coordinator (Remote)

Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT , relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET , our flagship app that redefines secure and private data sharing.
Tether Education : Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution : At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Our team is a global talent powerhouse, working remotely from every corner of the world. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
The Engagement Manager will lead the implementation journey of tokenization projects based on Hadron for institutional clients, acting as the primary technical and business point of contact throughout onboarding and early operations.
This role is pivotal in ensuring a seamless transition from contract signature through the first production token issuance and continuous monitoring of the initiative, maintaining alignment across stakeholders, and coordinating execution across internal teams, client counterparts, and external partners.
As Engagement Manager, you can expect to work with global institutional clients across multiple geographies and asset classes on complex tokenization initiatives involving digital asset issuance, custody frameworks, and integration into existing financial infrastructures within a regulated and rapidly evolving environment.
This role offers the opportunity to actively shape how institutions adopt tokenized assets, operating in a fully remote setup with flexible global collaboration. As the scope and volume of implementations grow, there is a clear path to evolve into broader technical strategy or client success leadership roles.

Assist Expansion Managers in preparing and conducting demos
Assist in defining the engagement scope, ensuring it’s correctly reflected in the Client agreement

Lead project kickoffs and define the integration roadmap with clients
Guide clients through API documentation, sandbox testing, and UAT
Prepare clients for production launch and conduct monitoring and hyper-care after launch
Maintain an enterprise-grade, consulting-like knowledge base around implementation use cases
Create integration documentation and operational runbooks and adapt them as needed to tailor each client implementation

Serve as the primary point of contact throughout the execution of the engagement
Translate technical complexity for non-technical stakeholders
Support transition clients to self-service with comprehensive documentation
Perform regulatory or legal structuring
3–6 years of experience in technical account management , solutions engineering, technical consulting, project management of technical implementations or integrations, or client success management

• Excellent communication skills , with the ability to translate technical concepts for business stakeholders
• Ability to track and manage technical project timelines
• English proficiency is mandatory

Familiarity with blockchain infrastructure or digital assets
Background in fin-tech, supporting financial institutions or complex B2B integrations
Basic programming knowledge ( Python, JavaScript ) or API tools
Comfortable working in a remote, fast-paced, global environment
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