General Manager Hospitality Services

Our General Managers (GM) are an integral part of the team who provide an exceptional experience to each and every guest. The General Manager executes all company programs, supports the operation of the business, maintains revenue and payroll budgets, and meets budgeted productivity while keeping quality and service consistently high. It is important for the General Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building their team complement through regular coaching and feedback. If you thrive in an energetic, fast-paced and social atmosphere, this may be the opportunity for you!

Interview, recruit, train and coach venue management, and proactively plan for succession.

Conduct regular meetings with Department Managers to provide feedback, set goals and evaluate performance.

Understand and implement appropriate disciplinary action for performance and behavioral management.

Manage sales, staffing and operational budgets and plans to ensure profitability.

Share Best Practices across departments to increase performance levels and guest satisfaction.

Manage the inventory and shrinkage of all departments.

Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.

Achieve operational objectives of all Cineplex areas by preparing and completing action plans, implementing productivity and quality measures, and standards of service.

You have a minimum of 4 years’ experience as a manager in the restaurant or service industry with proven experience in staff supervision and field operations.

You demonstrate strong communication (oral & written), organization, management and leadership skills to lead a theatre team in a positive environment;

You have the ability to prioritize and manage multiple activities, attend to employees development while continuing to meet financial targets and reporting responsibilities;

You have a flexible schedule that includes evenings, weekends and holidays.

Inclusion & Diversity

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at View phone number on jobs.swagapp.com or via email at View email address on jobs.swagapp.com.