Service and Support Representative

Job Number 21906 Ottawa, Ontario CA Part Time Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

We E ncourage creativity, innovation and smart risk-taking.

We are C ommitted to building relationships with our customers and associates by knowing, serving, and delighting them.

We R espect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.

We E mbrace community by bringing positive change to those we live and work in.

Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.

Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.

Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.

Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.

Support all service enhancers to build strong relationships including active use of Concierge.

Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.

Plan and prioritize ta s ks and responsibilities to meet the needs of the customer and business.

Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.

Actively participate in community/store activities and events that promote the Talbots

Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities.