Support Analyst TEMP

Posting Period
Reason for Posting: The Support Analyst - Clinical is responsible for the efficient design, testing, validation, and maintenance primarily of the Oracle Cerner (OneChart) Train domain and associated non production domains. The Support Analyst is expected to engage team, departmental, and external stakeholders for updates, modifications, and improvements to the domain. The Support Analyst acts as the liaison between the vendor and the team/department and is accountable to escalate issues with the vendor or internal parties, as applicable. The Support Analyst manages and supports upgrades and rebuilds of the training domains and investigates opportunity for efficiency through the use of additional tools. The Support Analyst works with the Architecture Team and Clinical ITS teams to develop, manage and update ITS focused documentation and support processes for the OneChart system.

Rate of Pay: $36.85 per hour to $46.06 per hour
Status: Regular Full-Time
Pension Plan (HOOPP)
Career development and training opportunities
Successful completion of a 2-year College Certificate in Computer Science, Pharmacy, Radiology, Laboratory, or as acceptable by the Hospital required
Works with the software vendor to understand and influence future directions and functionality of the software
Excellent customer service and communication skills
LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.

Remote Work

Please note that while this position is primarily remote, work arrangements are subject to change based on organizational needs and may require occasional or future on-site presence.