Service Support Advisor
Tesla
Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.
Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible
Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed
Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
Conduct transactions, guide customers through corrections, and summarize repair work performed
Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business
Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner
Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team
Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations
Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines
Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities.
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