Full Time Community Caregiver

The Donor Care Specialist role is a full-time position located in Mississauga, Ontario.

Reporting to the Director of Operations and Donor Care, the Donor Care Specialist provides support to the Donor Services and Finance departments and is part of a team responsible for data entry and donation processing - including preparing bank deposits, gift adjustments, donor inquiries, timely follow-up on lapsed donor payments, and maintaining database records. The ideal candidate will bring experience working with Raiser’s Edge NXT donor management software, possess an understanding of the non-profit sector and have exceptional organizational and customer service skills.

Processes by batch a high volume of cheques, credit cards, E-transfers, and online donations.

Assists in quality control efforts by providing assistance in database clean ups.

Protects confidential donor and organization information in a variety of formats including network files, digital images, and physical files.

Donor Care:

Provides excellent donor service as an initial point of contact for donors with gift processing inquiries and requests regarding donations, including general ERDO phone calls and emails from donors.

Keeps up to date with information on all aspects of ERDO’s current programming and campaigns in order to answer any related enquiries.

Financial Reconciliation and Recovery:

Assists with quality assurance of gift entry by identifying and resolving gift processing issues, opportunities, and inconsistencies promptly, contacting donors directly to complete payment of their gift.

Detail-oriented individual with proven accuracy and ability to audit work, who thrives when working with data.

Ability to prioritize and organize multiple simultaneous gift and data entry projects in a fast-paced environment.

Excellent interpersonal skill set, with experience working in a flexible and collaborative small team environment.

Proven experience in excellent customer service and stewardship skills.

Two or more years experience in a similar role using Raiser’s Edge or comparable CRM.

High-level proficiency in MS tools including MS Excel and Word.

Accounting/bookkeeping knowledge an asset but not required.

Bilingualism (French) an asset.

Established in 1983, ERDO is the humanitarian agency of the Pentecostal Assemblies of Canada. Our vision is to seek Christ-motivated community and individual transformation by meeting basic human needs and fostering social, economic and spiritual potential. With over 40 years of development experience, ERDO serves children and their families in more than 30 developing countries through community development, crisis response and child sponsorship. We are also recognized by Charity Intelligence as one of the “Top 100 Rated Charities in Canada.”

Competitive compensation package commensurate with experience which includes salary and paid vacation.

• Comprehensive benefits for you and your dependents, which include health, dental, and insurance.
• A defined benefit pension plan, with employer-matched contributions.
• 10 Paid Personal Emergency Leave days per year.
• Flexible work arrangements.
• Professional learning and development opportunities.
• ca with subject line – Donor Care Specialist. and welcomes and encourages applications from candidates with disabilities.