Account Representative Customer Service

The Account Coordinator will apply account coordination skills and experience acquired working in the creative and technology industries to deliver communication solutions for our clients. The Account Coordinator (AC) will provide support on one of our key clients and associated partners based in the USA with potential to expand to other clients. You will serve as a supporting liaison between our clients business lines and your internal team at Catalyst. You will co-manage the materials we produce the programs these materials enhance pricing estimates budgets renewals and relationships. Alongside your client services team members for your accounts you will forge connections with client stakeholders that are grounded in trust empathy expediency and collaboration. This AC will possess great time management skills a person who is not only organized but willing to help keep other team members get organized. Your Catalyst cross-functional teams are comprised of art and graphic designers video editors instructional designers writers developers and project managers who will support you in surpassing our clients expectations in both quality and creativity of the communications and training materials we produce. Listed examples are illustrative and representative of the tasks required of the Account Coordinator position and are not intended to be complete or exclusive.

Correspond with client contacts on various program activities such as sending files for review managing feedback marking-up files with requested changes gathering files/details/clarity as needed status reports file version control and filing and general ongoing client requests/support. Manage deliverables at the execution level and immediately escalate customer concerns or account issues as soon as they arise.

Track and communicate appropriate signoffs from project sponsors and stakeholders for each project.

Partner with Project Managers/Project Coordinators to contribute to the maintenance of project plans and project schedules (timelines); ensuring theyre immediately aware of changes to planned work due client requests client delays etc..

Support internal teams by ensuring work instructions are clear and delivered in a timely manner; respond to questions and seek additional information from resources as needed to support the team.

Help coordinate photo shoots including sourcing locations talent props as needed.

Assist in preparation of necessary presentation materials for meetings (status notes meeting minutes creative briefs etc.).

Participate in various meetings where appropriate with key stakeholders and contributors (e.g. status creative briefs client kick-off and pitches annual business reviews etc.. Support on various tech platforms and aid in uploads asset management customer support services voiceover and translation production/outputs export/prepare/send reports facilitate and participate in software QA and more.

Plan schedule and work with external vendors which includes support in vendor correspondence and management such as project briefing RFQs POs file and document sharing. Vendors could include printers shipping/logistics photographers/ videographers model/talent agencies software/platforms freelancer graphic designers etc..

Receive and manage shipping requests (communication materials); coordinate between client and printing/shipping vendor(s) as needed.

Some travel to the U.Bachelors degree in business or related field of study.

One to three years experience in related field.

Detail oriented and can manage the minutia of many projects requests styles/approaches and preferences.

Competency in Microsoft applications including Word Excel and Outlook.

Knowledge of file management transcription and other administrative procedures.

Some related experience working in marketing advertising or at a creative agency.

Knowledge of the retail health and safety or food industry is beneficial as well as communication industry.

Experience with training and learning management systems (LMS) is beneficial.

When working with Intertek you can expect salary and benefit package competitively placed within the local market including medical dental vision life disabilityRegistered Retirement Savings Plan (RRSP)with company match generous vacation/sick time (PTO)tuition reimbursement and more. Intertek employees are eligible for a variety of benefits including paid holidays.

Intertek is a world leader in the Quality Assurance market with a proven high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion pace and precision we work to exceed our customers expectations while engaging with our employees to be 10X in their performance and professional growth.

Our Culture of Total Quality Assurance

Intertek promotes a culture where motivated customer-oriented employeescan flourish experience professional fulfillment and reach their highest potential. At Intertek we exercise our spirit of innovation the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better safer and more sustainable place for all.

A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every is the trusted advisor to many of the worlds leading brands companies and governments and has earned a reputation for accuracy reliability integrity and technical competence. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality safety and sustainability to life.

We Value Diversity

Interteks network of phenomenal peopleare our greatest assets and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other legally protected characteristics.

For individuals with Disabilities who would like to request accommodation or who need assistance applying please email

Please apply online at Intertek Canada Careers ()

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