Network and Technology Operations Specialist

Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. Network Operations Associate

As one of Canada's leading telecommunication innovators, we're constantly introducing exciting new telecom technologies to meet the needs of our customers. Our business focuses on communication solutions for business, including Network Security, Cloud Phone Systems, Internet and private networks. Our consumer division provides Canadian homes with an alternative to Bell and Telus Internet, TV and Home Phone.

A Modern head office campus-style working environment with a cafeteria, free coffee, espresso, full gym, & showers Creative social committee hosting regular company events Unique entrepreneurial culture Who are we seeking to join our team?

We are currently seeking a “Network Operations Associate” to join our team at our Downtown office.

Troubleshoot and provide network monitoring on all core and edge network elements. Analyze voice/data traffic and re-route as needed in order to ensure we maintain our benchmarked ASR/ACD and uptime. Ensure that carriers and vendor are meeting service level targets. Provide first level support for all wholesaler tickets. Provide second level support for all technical support tickets. Perform nightly maintenances in accordance with approved MOP from our Engineering team. Act as Smart Hands for various Departments at our Data Centres with occasional lifting.

Minimum of 1 years of NOC or Network experience. Demonstrated understanding of network troubleshooting, call flow over TDM and VoIP networks. Proven ability to create and run Linux shell scripts. Courteous manners with the public. Scheduling flexibility to meet the demands of our business including morning, afternoon, evenings, weekends and holiday shifts rotations.

Assets include:

Previous experience using SQL and ability to create queries is an asset. Data Center Experience

~ We are a diverse team that speak many languages with various backgrounds. Our employees are committed to a superior customer experience.

Schedule: Full time Shift: Flex Time Length of Contract: Not Applicable (Regular Position) Work Location: 250 Front Street West (046), Toronto, ON Travel Requirements: Up to 10% Posting Category/Function: Technology & Information Technology Requisition ID: 305454 At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Posting Notes: Technology