Learning and Development Specialist - Remote

Best Workplaces™ in Retail & Hospitality 2025

Learning and Development Specialist - Hybrid Remote
Reports to: Learning and Development Manager
COBS Bread is looking for a Learning and Development Specialist to join our L&D team. This role creates and maintains learning content, builds campaign modules, administers and evolves the LMS and other learning systems, delivers webinars, owns content governance and lifecycle management, and supports the rest of the team with new builds and maintenance. Create and maintain learning content across all formats.
Build campaign content and modules aligned to product launches and business initiatives.
Own content governance including version control, naming conventions, lifecycle management, and archival.
Design and deliver webinars and digital learning experiences.
Support the L&D team with content refresh, new builds, and maintenance
Coordinate with external vendors on technical delivery, asset integration, and platform compatibility.
Liaise with the data analytics team on learning data, Power BI reporting, and SafetyCulture insights.
Identify opportunities to improve platform efficiency, content quality, and digital delivery.
Other tasks and projects as assigned.
Minimum 3+ years of experience in bakery, retail, or franchise operations
Minimum 2+ years of experience in learning content creation, training delivery, or capability development
Bachelor's degree/Post-secondary education in Adult Education, Instructional Design, Communications, Marketing, Business, or related field, or equivalent operational and content creation experience.
Strong experience in learning content creation, eLearning development, or digital learning delivery.
Proficiency with LMS platforms, content authoring tools, and digital learning technologies.
Experience with content governance, asset management, and quality standards.
Ability to design, build, and maintain content across multiple formats.
Comfortable coordinating with vendors on technical specifications.
Understanding of how learning content connects to business performance.
Competitive salary and vacation plan
Company-wide bonus plans
A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
Paid sick and personal leave days
Paid day for community service/volunteer time

• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Our network needs learning that lands. Generic content built by people who have never stood behind a counter or an oven does not move the needle on sell-through, SPT, or operational consistency. Content built by someone who has lived the reality of a COBS bakery does.

Faster content turnaround through short-form video, microlearning, and repurposing.
A more responsive L&D function that meets the network where it is.

We are an equal opportunity employer and value diversity at our company.
With over 170 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.
Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.
Contribute to something meaningful to our team, customers, and community.
Accommodation is available upon request for applicants and employees with disabilities.