Service Advisor, Maintenance

Maintain It is a full-service facility maintenance company supporting restaurant, retail, and commercial businesses across a wide range of maintenance and operational needs. We provide proactive, reliable, and customized maintenance solutions designed to minimize disruptions, protect assets, and keep businesses operating at their full potential — delivering quality workmanship, strong communication, and dependable support our clients can rely on.

The Maintenance Services Specialist is a hands-on, high-ownership role responsible for the full lifecycle of maintenance operations — from coordinating service requests and estimating, to overseeing execution on-site. This role goes beyond scheduling: you will own work orders, vendor coordination, preventative maintenance programs, and client relationships, ensuring seamless delivery, quality control, and operational efficiency across all service work. Own work orders and service projects end-to-end — intake, planning, estimating, scheduling, execution, and close-out across multiple sites
review scopes, RFQs, POs, invoices, and service documentation
Source, coordinate, and manage vendors and subtrades — aligned scopes, competitive pricing, quality delivery
Act as a key point of contact for clients with proactive updates and a strong service experience
Conduct site visits to verify progress, safety, and quality; perform post-work inspections to minimize rework
Support invoicing, AR/AP coordination, and cost tracking; monitor timelines, risks, and performance metrics
Help standardize workflows, contribute to SOPs, and support adoption of systems and tools (e.g., You have 3–5+ years of experience in facilities, maintenance, commercial construction, or service operations
You have proven job-estimating experience — you've owned quoting and budgeting for service or construction work
You bring commercial construction knowledge — trades, scopes, building systems, and site practices
You are hands-on and solutions-oriented — you anticipate problems, not just react to them
You are comfortable working both in-office and on-site, with flexibility for after-hours coordination
You are legally entitled to work in Canada and able to work on-site in Mississauga with travel to client sites

Preventive-maintenance program experience
SOP development/process improvement

This posting is for an existing vacancy (replacement position within the team).

Use of AI: Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; We actively encourage applicants from all backgrounds, including those with disabilities.