Guest Service Agent (Part-time/Full-time)

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) Completion of a two-year apprenticeship program in front desk operations or hotel management preferred

1 year of experience as a Hotel Front Desk Clerk Preferred

Experience in all aspects of customer service and people management

Able to effectively communicate both verbally and in writing

Full Time and Part time available

Responsible for checking guests in and out of the Hotel.

Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

Book telephone reservations

Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

Print updated in-house, arrival, departure, and room status reports every two hours

Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

Write all wake-up call requests on specified form and enter on switchboard.

Excellent customer relations.

Rewards, Recognition, Team Events & Milestone Awards

Team Member and Friends & Family Hotel Discounts

Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!

Career Development, Training & Internal Promotion Opportunities

Employee & Family Assistance Program (Mental Health, Legal & Financial Support)

Employee Referral Bonus Program

Extended Health, Dental, Vision & Life Insurance

Complimentary Hotel Stays

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at in a new tab).

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. NPC uses AI enabled tools to assist with application management. We do not use AI to screen, assess or select applicants for this posting. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email View email address on jobs.swagapp.com.