Service Now Senior Developer

We are Systematix and we are currently looking for a Senior ServiceNow Developer (ITOM) for our life sciences client.

ABOUT THE PROJECT

Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.
The Senior ServiceNow Developer (ITSM & ITOM) will play a critical role in designing, developing, and implementing enterprise ServiceNow solutions that extend beyond core ITSM into ITOM capabilities including Discovery, CMDB, CSDM, Service Mapping, and infrastructure integrations. Working closely with Enterprise Architects, Business Analysts, Platform Teams, and Infrastructure teams, you will deliver scalable, secure, and highly integrated solutions that improve operational visibility, automation, and service delivery across the enterprise.
As the Senior ServiceNow Developer (ITSM & ITOM), you will lead the development and configuration of complex ServiceNow solutions while providing technical expertise across both ITSM and ITOM capabilities. You will collaborate with cross-functional teams to translate business and infrastructure requirements into scalable technical solutions while ensuring alignment with enterprise architecture, platform governance, and ServiceNow best practices.
Develop, configure, and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and automation across both ITSM and ITOM modules
Design, build, and support core ServiceNow modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, CSDM, Discovery, Service Mapping, and Event Management
Design and implement integrations between ServiceNow and enterprise monitoring, infrastructure, cloud, and third-party platforms using REST APIs, SOAP web services, IntegrationHub, and MID Servers
Support CMDB strategy through development of data models, relationships, reconciliation processes, and CSDM alignment
Collaborate with Enterprise Platform teams and Solution Architects to ensure solutions align with enterprise architecture standards and ServiceNow platform governance
Translate business and operational requirements into scalable technical designs and implementation plans
Perform advanced platform administration activities including security configuration, ACLs, roles, groups, and Service Portal administration
Develop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities
Produce and maintain technical documentation including solution designs, configuration records, integration specifications, and operational procedures
Apply ITIL principles, ServiceNow best practices, and enterprise governance standards to improve service delivery and platform performance
Identify opportunities to expand automation, improve operational efficiency, and enhance platform capabilities through continuous improvement initiatives
7+ years of hands-on ServiceNow development experience within large enterprise environments

• Strong experience developing solutions across both ServiceNow ITSM and ITOM modules
• Strong experience developing integrations using REST APIs, SOAP web services, cloud connectors, and enterprise integration technologies
• Solid understanding of enterprise infrastructure, cloud platforms, networking, and monitoring technologies
• Experience supporting ServiceNow platform administration, security, ACLs, roles, groups, and governance
• Ability to collaborate effectively across globally distributed technical and business teams
• ServiceNow Certified System Administrator (CSA) certification is preferred
• ServiceNow Certified Application Developer (CAD) certification is preferred
• ServiceNow Certified Implementation Specialist - Discovery (CIS-Discovery) or other ITOM certifications are considered a strong asset
• ITIL Foundation certification is considered an asset

Location: Remote
Duration: 6-month contract with a high likelihood of extension

AI DISCLOSURE

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.
Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act.