Operations / General Manager - Remote

We are seeking a highly organized and professional Operations Officer II to join our Non-Financial Risk Management (NFRM) Business Management & Strategy team. This role is primarily focused on the end-to-end onboarding of contractors and managing Statement of Work (SOW) hiring requests. You will act as a key operational partner for senior managers (Level 10-11), ensuring that all hiring requests are fulfilled accurately and within established Service Level Agreements (SLAs).
This is a 6-month contract with a strong possibility for extension or permanent conversion based on performance and business needs.
Work Location: Remote at Toronto, ON.
Schedule: Monday to Friday, 9:00 AM – 5:00 PM.
Start Date: ASAP.
As an Operations Officer II, you will provide a broad range of operational support within a collaborative 13-person team. Your day-to-day will involve high-volume back-office processing (95%) and strategic stakeholder interaction (5%). You will be the primary point of contact for people managers looking to hire, guiding them through the onboarding lifecycle, monitoring requests from initiation to completion, and managing system access requirements.

This role requires a unique blend of administrative professionalism, technical proficiency in tracking tools, and strong relationship management skills.
Long-Term Opportunity: Gain experience in a high-visibility role within a major financial institution with potential for permanent career growth.
Professional Mentorship: Benefit from 2 weeks of formal training followed by up to a month of on-the-job mentorship.
Prime Location: Work from a prestigious office in the heart of Toronto’s financial district with a flexible hybrid schedule.
Contractor Onboarding & SOW Management
Request Fulfillment: Work directly with senior managers to fulfill hiring requests for contractors and specialized SOW projects.
Lifecycle Monitoring: Monitor onboarding requests end-to-end, providing proactive status updates and "next steps" to hiring managers and end-users.
Manage and fulfill system access requests to ensure new colleagues are fully equipped upon arrival.
Prioritize and manage a high-volume workload to meet strict Service Level Agreement (SLA) requirements for productivity and quality.
Data Tracking: Utilize Excel and SharePoint to track tickets, extract information for reporting, and maintain organized records of all hiring activities.
Process Improvement: Actively review internal workflows and suggest enhancements to elevate service quality and operational efficiency.
Experience: 2–4 years of professional administrative or operations experience in a corporate environment.
Organizational Skills: Exceptional ability to multitask and manage high volumes of work under pressure without compromising accuracy.
Strong oral and written communication skills with the ability to manage relationships with various stakeholders, including senior-level managers.
Technical Skills: Proficiency in Microsoft Office Suite, with intermediate to advanced skills in Excel (for tracking and data extraction) and SharePoint.
A strong customer-experience mindset with a focus on problem-solving and proactive follow-ups.
Previous experience working within a performance-measured environment governed by Service Level Agreements.
Customer Service: Strong background in customer-centric roles where relationship building was a key component.
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.