Customer Service Representative call center

Jurisdiction: CUPE Local 7

Communications, Service Regina & Tourism

Strategic Communications & Customer Service

Branch: Service Regina

Type of Posting: Employment Type : Casual (Guarantee 2 days per week up to full time hours)

Hourly Salary: $25.74 - $33.28

Date Posted : January 22, 2026

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.

Equity, Diversity & Inclusion

We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of colour, 2SLGBTQIAP+ individuals of all genders, people of disabilities, and members of equity-deserving communities, to apply.

Begin your career with us in a casual position. Full‑time hours are frequently available, and all casual employees receive a guaranteed minimum of 15 hours per week. Applicants must be available to work full‑time for the first two months to complete required training.

We’re excited to welcome customer-focused individuals with exceptional communication skills to join our team in serving the vibrant City of Regina! As the first point of contact for residents, you’ll handle inquiries and service requests, making a direct impact in our growing community. If you’re a quick learner who thrives in a dynamic, fast-paced environment and has a passion for helping others through problem-solving, active listening, and empathy, this role is perfect for you! Answer customer inquiries via phone, email, and social media regarding city programs and services.

Clarify issues, determine customer needs, research and explore solutions, and escalate unresolved problems when necessary.

Provide clear explanations of bylaws, regulations, policies, and procedures to customers.

Use client relationship management software and phone to relay information and instructions to relevant departments and field personnel.

Calculate, collect, and process payments, negotiate payment arrangements for outstanding balances, and refer cases for collections as needed.

Update and document customer account information and all transactions in the relevant databases and computer systems.

Performance-Driven Environment: Breaks, tasks, and statuses are scheduled, with regular reviews of employee metrics to maintain efficiency and quality.

Supportive, Well-Organized Environment: Work in a structured call center with clear processes, use of evolving technology, and a collaborative team that provides the guidance and resources you need to succeed.

Handle customer inquiries with professionalism and composure, even when interactions are emotionally charged or challenging, requiring sound judgment and strong communication skills.

Focused, Detail-Oriented Tasks: Engage in data entry and information verification with high concentration, auditory focus, and visual effort, often while sitting or standing for extended periods.

You excel at professionally explaining and clarifying information, even when managing frustrated or escalated inquiries.

You grasp complex bylaws, policies, and services related to water, sewer, taxation, assessment, collective agreements, and safety standards with ease.

You are proficient in using office tools, enterprise software, and specialized applications to deliver efficient service.

You have a keen ability to identify issues, resolve them by following established policies, and escalate when necessary.

You bring experience in cashier duties, cash handling, and processing customer payments.

What you need This position requires a high school diploma and at least three years of experience in a front-line customer service environment. Experience in a call center and additional customer service training are considered assets.

Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy. At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now!

Note: Only applications submitted via our online application system are accepted