Service Customer Care Representative

This is an outside sales position responsible for promoting and selling truck & transport parts and service, as well as providing after sales support to new and existing customers.

Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
Assist the Parts & Service departments to increase profitability and performance
Regularly prospect and cold call new accounts to discuss new promotions and programs
Implement yearly territory plan including a customer target list to maximize sales potential
Visit customers in Area of Responsibility (AOR); Keep customers current on new products and services
Develop prospective customers with a goal of 2 per month
Follow-up with customers on unit and machine performance
Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
Gather competitive product and pricing information and supply to management
Participate in all required training and development opportunities
Follow up on customer concerns and communicate effectively to the appropriate Management Team
Exemplary customer service skills
Knowledge of truck & transport parts, operations, and industry
Ability to work flexible hours
Requires travel within assigned territories with the potential of returning home most nights

2 - 3 years previous of sales experience in a similar role, or in a Parts or Service Department

• Journeyman ticket/Red Seal in Parts or Service is considered an asset
• The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.