Supervisor Job Description

Supervisor Job Description Template

Our company is looking for a Supervisor to join our team.


  • Conduct data collection;
  • Provide training and orientation to new employees;
  • Develop and maintain a solid product knowledge in order to answer questions when necessary, and assist customers in locating and selecting products;
  • Sell merchandise and organize and maintain inventory;
  • Inform customers of upcoming events and promotions;
  • Create awareness of tourism product activities with visitors;
  • Provide feedback, coaching and performance reviews for employees;
  • Perform tasks related to the opening and closing the workplace;
  • Manage and cultivate authentic relationships with all staff and key internal and external stakeholders, especially suppliers;
  • Manage the call center as well as other various projects;
  • Determine work schedules, approve timesheets and other administrative tasks;
  • Supervise, direct and support staff;
  • Resolve customer questions, complaints and requests;
  • Monitor and supervise a team of interviewers;
  • Hire and train interviewers.


  • Strong customer services, communication skills and able to take direction and independently;
  • Must have working knowledge of excel, word and email along with the ability to complete daily reports. Internet access and Smart phone are required;
  • Having knowledge of annuals, vegetables, herbs and planting background either from gardening at home or professionally are an asset;
  • Flexible work schedule with 7 day per week availability during peak season;
  • Must be able to travel to assigned locations;
  • At least 1 year of working experience in Retail required;
  • English language ability is required;
  • High School Diploma or equivalent required;
  • Familiarity with Big Box stores along with the setting and maintenance of planograms is essential;
  • The work does require some heavy lifting (up to 40lbs) and can be repetitive. Steel toed boots are required.