Professional Services Manager Job Description Template
Our company is looking for a Professional Services Manager to join our team.
Responsibilities:
- Collaborate with design engineers to ensure product usability and provide appropriate performance support;
- Work closely with sales team to manage development of statements of work (SOWs);
- Design and develop training programs, course outlines, job aids, and other support materials;
- Partner with field customer service representatives to ensure training deliverables meet customer needs;
- Develop and manage pipeline of Services opportunities to drive demand and project backlog for Services resources;
- Provide regular status of all development efforts to stakeholders;
- Develop assessments to gauge audience level of understanding;
- Partner with training and marketing management to ensure product deliverables are in alignment with go-to-market requirements;
- Work closely with development and test engineers during product development;
- Investigate, evaluate, and recommend new training development tools and best practices;
- Ensure all training objectives are met by the Training team in achieving highest level of client satisfaction;
- Establish content development standards applying adult learning theory.
Requirements:
- Excellent verbal, written and presentation skills;
- Excellent leadership and employee management skills;
- Experience with real estate industry preferred;
- Strong organizational and planning skills;
- EDUCATION: Bachelor’s degree in English, Technical Writing, Technical Communication, Educational Technology, or related field;
- Familiarity with minimalist writing techniques conducive to reuse and translation;
- Experience collaborating with engineering, product management, and product marketing teams.