Product Manager, Ecosystem Job Description Template
Our company is looking for a Product Manager, Ecosystem to join our team.
Responsibilities:
- Engage in strategic discussions with partners and customers to provide technical and expert guidance on the best ways to build with and use PagerDuty;
- Work with the engineering team to get these new features into our customers’ hands – you don’t get any points until customers are using it;
- Work with the development community, our partners and partner marketing to insure we maximize the value of our platform roadmap;
- Work with sales, support, customer success, product marketing, and other departments to drive great customer outcomes;
- Advocate for our customers’ developers and partners to ensure we are solving the right problems in the right way;
- Own end to end product lifecycle from strategic planning through development to driving go-to-market activities .
Requirements:
- Domain expertise in IT Service Management and ticketing tools such as ServiceNow;
- Experience helping with late stage sales and customer success;
- Experience building, operating, and managing B2B SaaS products with hundreds or thousands of users per customer;
- An understanding of APIs, and how to balance progress with stability;
- Experience in new product development in Agile/Scrum delivery approach;
- 4+ years of strategic product management experience;
- Experience creating a platform ecosystem a big plus;
- A passion for getting things done;
- Bachelor’s’ degree in Computer Science or a related technical field;
- Ability to grasp strategy and business value concepts;
- Excellent communication and interpersonal skills.