Manager, Client Experience Job Description Template
Our company is looking for a Manager, Client Experience to join our team.
Responsibilities:
- Active relationship building, ensuring retention and driving growth of existing client engagements;
- Ensure renewal proposals are developed and delivered well in advance of renewal period;
- Lead internal teams, providing context and direction for the overall relationship;
- Partner with a paired Client Project Manager to ensure smooth execution of projects;
- Identify growth opportunities, create and deliver relevant proposals;
- Represent Napkyn to our clients, including co-developing and presenting recommendations;
- Ability to travel occasionally;
- Other duties as assigned;
- Represent the voice of our customer inside Napkyn;
- Ensure profitability and direct Finance on timely invoicing; participate in regular revenue forecasting.
Requirements:
- Ability to build rapport quickly, including investing time in learning client industries and identifying new audiences within current accounts;
- Ability to translate technical outcomes to statements of business value;
- Results oriented, with a track record of successful client retention and growth;
- Post-Secondary Education (or equivalent experience) in a discipline such as Business Administration, Sales, Marketing, or other relevant field;
- Computer proficiency in Google Suite and/or MS Office applications, along with the ability to quickly learn new applications;
- Robust understanding of strategic account management approaches;
- Solid organizational skills, including multitasking and time-management;
- 5+ years experience in relationship or account management in professional services;
- Team player, with strong interpersonal skills.