Network Operations Engineer Job Description Template
Our company is looking for a Network Operations Engineer to join our team.
Responsibilities:
- Understands the strategic direction set by senior management as it relates to team goals;
- Drive incident, issue and outage management, investigation and restoration;
- Operate IT production services according to management protocols and Service Level Agreements (SLAs);
- Uses considerable judgment to determine solution and seeks guidance on complex problems. Primary upward interaction is with direct supervisor;
- Rotational on call support of 7x24x365 coverage;
- Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance;
- Provide operational support, ensuring production systems and devices are online and available;
- Decisions often impact the team in which they reside;
- Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems;
- Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture;
- Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services.
Requirements:
- Demonstrated teamwork and collaboration in a professional setting; either military or civilian;
- Bilingual – French and English;
- Proven ability to build, manage and foster a team-oriented environment;
- Excellent communication (written and oral) and interpersonal skills;
- Desire to work in an information systems environment;
- Proven ability to work creatively and analytically in a problem-solving environment;
- Demonstrated leadership in professional setting; either military or civilian.