IT Help Desk Support Job Description Template
Our company is looking for a IT Help Desk Support to join our team.
Responsibilities:
- Configure / maintain / troubleshoot IP phone system;
- Set up user accounts, permissions and passwords;
- Setup and manage VPN connection for end-users;
- Resolve network/computer problems reported by internal employees;
- Assist with cable installation and other IT projects as needed;
- Learn and become proficient with our systems;
- Manage ERP software and computer systems;
- Occasional travel to other locations within Canada;
- Provide input on design and creation of policies and documentation;
- Communicate professionally with both customers and staff;
- Respond to service outages or other systems related problems.
Requirements:
- Has a strong sense of responsibility and is highly motivated to improve processes and procedures;
- Knowledge of best practices around management, control, security and monitoring of server infrastructure;
- Experience with Active Directory and GPOs;
- Foundational knowledge of networking (routing, switching, firewalls);
- You have a thirst for knowledge and a passion for delivering outstanding customer service;
- Diploma in IT Support or related field with1-2 years of work experience;
- Knowledge of virtualization technologies;
- Wants to excel;
- Serve as a liaison between staff and the IT department to resolve issues and ensure proper documentation and closing of Help Desk Tickets;
- Maintain the inventory of installed software, hardware and components on the IT Asset Management system;
- With your A+ certification and ITIL as an asset, you have a commitment to ongoing technical development;
- Extensive application support experience with MS Office and Windows OS support;
- You make safety a habit; you communicate effectively and provide valued customer solutions within dynamic applications;
- Has exceptional communication and people skills;
- Has a positive, friendly attitude.