Customer Value Director Job Description Template
Our company is looking for a Customer Value Director to join our team.
Responsibilities:
- Provide a consistent point of contact for customers and a “concierge” into other needed Coupa functions and resources;
- Provide communication to customers regarding Coupa, new product capabilities and other critical information;
- Support/drive customer campaigns;
- “QB” Coupa internal resources as needed;
- Customer referenceability;
- Drive periodic business reviews;
- Customer renewal and growth of annual contract value;
- Share best practices ideas, product information, and relevant Coupa news;
- Develop customer success roadmap;
- Work with / coach customer teams to drive customer success strategies and to achieve customer success goals;
- Monitor customer performance;
- Participate in customer success metrics workshops;
- Establish role as trusted advisor;
- Customer solution expansion;
- Manage renewals.
Requirements:
- Strong organizational skills;
- Strong background in customer / client management;
- Background in software and SaaS solutions a plus;
- Developing and maintaining executive relationships and associated influencing strategies;
- Ability to have value based conversation with business executives;
- Strong P2P or S2C domain expertise;
- Negotiation Skills;
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams;
- Entrepreneurial Attitude;
- Managing client expectations;
- Project management including managing disparate, cross functional, cross enterprise project teams;
- Minimum bachelor’s degree required – master’s degree a plus.