Technical Support Technicians (Sr.)

POSITION DESCRIPTION

FOP CONSULTANTS is looking for Technical Support Technicians motivated to deliver on mandates. The main assignments would be to provide first- and second-level technical support to users, handle incidents and service requests, prepare and configure workstations and peripherals, manage accounts and basic access rights, and document interventions.

KEY RESPONSIBILITIES

Receive, log and handle user incidents and service requests.

Diagnose and resolve workstation, peripheral and software problems.

Prepare, configure and deploy equipment and workstation images.

Manage accounts, basic access rights and licences in the designated tools.

Escalate complex cases to specialized teams and follow up.

Document interventions and feed the knowledge base.

Support and train users on office and collaboration tools

CANDIDATE PROFILE

College diploma (DEC or AEC) in computer science or any related discipline.

Minimum ten (10) years of experience in information technology.

Eight (08) to fifteen (15) years of experience as a Technical Support Technician.

Experience with one of the following frameworks: Scrum, Kanban, Lean, DSDM, SAFe, Nexus.

Hold one of the following certifications: CompTIA Network+, Cisco CCNA, MS-102, ITIL 4 Foundation.

Hold one of the following certifications (an asset): Cisco CCNP Enterprise, AZ-104, RHCSA.

Experience with one of the following tools: ServiceNow, JIRA, Microsoft 365, Intune.

Experience in Canadian public or private organizations.

Language: French and English

WORK MODE

Remote, Hybrid, On-site

WHAT WE OFFER

At FOP CONSULTANTS, we invest in the success and well-being of our experts. By joining our team, you benefit from an environment designed to support your performance and respect your work-life balance, including:

Competitive compensation that reflects your expertise;

Complete protection through our group insurance plans;

Professional liability insurance so you can practise with confidence;

Remote-work flexibility, based on client needs;

3 weeks of vacation to recharge;

3 paid sick days, to take care of yourself;

A monthly allowance for your transportation costs;

Real opportunities for advancement within the organization;

Ongoing access to training to grow your skills.