Brand Reputation Communications Lead

Shape London Drugs brand reputation through storytelling, sponsorships, and media monitoring while working primarily from the office with limited remote flexibility.As a mid-senior-level Communications Manager, you will protect and enhance a trusted retail brand. The work spans reputation strategy, social listening, agency management, crisis support, and compelling content. Strong judgment, resilience, and relationship-building skills support communication with media, government, vendors, and agencies.Key Responsibilities:
Lead brand storytelling across multiple communication channelsOversee sponsorships and identify new opportunitiesSupport crisis communications and issues managementReport media risks and opportunities proactivelyCoach internal spokespeople in media relationsRequirements:
Strong strategic thinking and problem-solving judgmentResilience and composure during high-stakes situationsProven relationships with media, government, vendors, and agenciesWriting, editing, proofreading, and interviewing experiencePortfolio demonstrating strategic impact through writing and projectsUse reputation management, crisis communications, and relationship-building expertise to strengthen London Drugs public engagement and trust.
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