PRACTITIONER NETWORK SPECIALIST (BILINGUAL)

The Team, The Role and The Responsibilities

GreenShield Health is growing fast and the Practitioner Network Operations Team is currently looking for a conscientious and process-oriented individual who is passionate about working with potential and current members of the GreenShield Health Practitioner Network - that is, the practitioners who provide mental health support for all individuals who log into GreenShield Health Therapy every day.

• The mission of the Practitioner Network Operations (PNO) team is to ensure that the GreenShield Health Practitioner Network is vibrant and robust. As a Practitioner Network Specialist, you will support the team achieve our mission by:
• Recruiting and onboarding practitioners to fulfill evolving customer needs, contractual obligations, and fluctuating volume.
• Engaging and training the GreenShield Health Practitioner Network with respect to GreenShield Health’s mission, product, clinical policies and procedures; and
• Implementing retention initiatives to retain the practitioners within our network.

WHO WE ARE LOOKING FOR

• Bilingual (English and French)
• Completion of College diploma or University Degree in a related field.
• At least one year of experience in a similar role.
• Previous experience in a client or customer facing role.
• Excellent written and verbal communication skills with attention to detail.
• Strong ability to organize information and synthesize key facts for reporting purposes.
• Ability to lead administrative tasks (e.g. note taking, booking on-boarding sessions).
• Confidence to work independently and within a team environment.
• Excellent organizational and time management skills.
• Excellent decision‑making and problem‑solving skills.
• Able to work in a dynamic team environment and independently.
• Able to perform multiple concurrent tasks.
• Proven work ethic, able to take initiative and be self‑directed.
• Proficiency with technology (e.g. MS Office and/or Google Suite).
• Proficiency in organizing and arranging web-based meetings.
• Ability to lead and host internal and external meetings

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through View email address on ca.talent.com. Information received relating to accommodation will be addressed confidentially.