Guest Experience Advisor
Part-time
McArthurGlen UK Ltd
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
Job Description
We are currently hiring for our Guest Experience team at McArthurGlen Designer Outlet Vancouver.
This is a permanent 30-hour-per-week position, working 5 days on a rota basis.
This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving.
Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.What You’ll Be Doing...
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
- Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
- Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
- Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
- Promote a collaborative working environment, prioritising the guest in all endeavours.
For a detailed description of the responsibilities, see the job description
Qualifications
• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer facing and admin task.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English and Mandarin.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.
#LI-RT1
Additional Information
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.
We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: View email address on jobs.smartrecruiters.com
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the Guest Experience Advisor in Richmond, BC vacancy
$60k - $64.5k per year
...business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and 4,00 square feet of event space, our Team Members are front and centre of the hotel driving all aspects...SuggestedFull timeShift workNight shiftWeekend workDay shiftAfternoon shiftWeekday work$32 per hour
...only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling... ...a clean, comfortable space, and be a part of creating memorable experiences for them. What you will be doing: Clean all assigned guestrooms...SuggestedHourly payPermanent employmentFull timeWork at officeLocal areaWorldwideShift work$32.15 per hour
...only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling... ...arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Consistently offer...SuggestedPermanent employmentFull timeLocal areaWorldwideFlexible hoursNight shift$24 per hour
...used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars... ...we scale rapidly, we are looking for a Sell-to-Clutch Customer Advisor to be the voice for an online car selling experience in addition...SuggestedHourly payPermanent employmentFull timeInternshipWeekend workAfternoon shift- ...hear from you. You will be responsible for greeting and serving guests, crafting and serving a variety of wine, high-quality cocktails... ...ambassador for Baan Lao, committed to providing an exceptional customer experience. o Create a pleasant, welcoming, and respectful environment for...SuggestedHourly payFull timePart timeLocal areaImmediate startShift work
- ...Job Responsibility: Job Summary Client Advisor Intern What is the opportunity? This unique position calls on your client-focused sales... ...will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty. What will you do? Proactively...Full timeInternshipFlexible hours
$65k per year
Beauty Advisor – Le Labo | Vancouver International Airport Join Le Labo – Where Luxury Meets Craftsmanship If you're passionate about fragrance, storytelling, and creating meaningful client experiences, Le Labo offers a career unlike any other. Join one of the world's most...Weekly payLong term contractFull timePart time$18.25 - $20.99 per hour
...beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a... ...The Fundamentals of What You’ll Do: Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality...Hourly payPart time- ...consumer feedback. We connect individuals with flexible work at home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to...Part timeCasual workRemote workWork from homeFlexible hours
$850 per week
...help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to...Full timeTemporary workPart timeCasual workRemote workFlexible hoursAFG Inc
Richmond, BCmore than 2 months ago$100k - $130k per year
...the US and Canada. Partnering closely with the Sr. Director Service Network, you will act as a key advisor and problem-solver—improving both the customer and employee experience while coordinating service and parts activities. While this role has no direct reports, it carries...Permanent employmentFull timeWork at officeRemote work$19 - $22 per hour
...Embrace Innovation Be Persistent Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and...Hourly payFull timeLocal areaFlexible hours- ...The Vancouver Airport Marriott Hotel paves the way for limitless possibilities of meaningful professional experience and development. As a bartender, you craft guest experiences with your charm and engaging personality. Your food and drink expertise keeps clients and VIPs...Full timeLocal areaShift workWeekend workAfternoon shift
$60k per year
...Education ~ Secondary (high) school graduation certificate Experience 3 years to less than 5 years On site Work must be... ...staff Prepare and cook food on a regular basis, or for special guests or functions Prepare and cook meals or specialty foods Requisition...Remote work$38.4 per hour
...Education ~ Secondary (high) school graduation certificate Experience 3 years to less than 5 years On site Work must be... ...staff Prepare and cook food on a regular basis, or for special guests or functions Requisition food and kitchen supplies Plan menus...Permanent employmentFull timeRemote work- ...Embrace Innovation Be Persistent Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and...Full timeLocal areaFlexible hours
- ...with an undeniable work ethic. They are individuals who are passionate about the culinary arts and want to ensure an exceptional guest experience. Their dedication creates a strong foundation for a successful and thriving kitchen. YOU ARE: An organized and efficient team...Full timeFlexible hours
$18.25 per hour
...important role of being the first impression of the restaurant to our Guests. Smiling, and with an upbeat attitude, they ensure that our... ...important people, our Guests, have an excellent Boston Pizza experience from start to finish. They demonstrate and believe in championing...Hourly payWork at officeLocal areaFlexible hours- ...Canada Summary The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are... ...Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept/company standards Performs the tasks of the...Shift work
- 1-2 years of Culinary Management experience is required to be considered for this position. Our Sous Chefs are leaders whose passion for... ...leadership, they drive the success of the kitchen, ensuring outstanding guest experiences and upholding the organization's values and goals....Full time
- ...Marriott Hotel paves the way for limitless possibilities of meaningful professional experience and development. Join our wild and fun front of house team! Responsibilities · Welcomes guests with enthusiasm while adhering to Serving It Right practices at all times ·...Full timeLocal areaShift workWeekend workAfternoon shift
$70k per year
...only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling... ...leave Competitive salary starting at $70,000, commensurate with experience Eligibility for Leadership Incentive bonuses Job...Full timeWorldwideNight shift- ...You will assist in training, and support daily kitchen operations, contributing to a consistent and exceptional culinary experience for members and guests. Key Responsibilities Prepare, cook, and present dishes in your assigned section. Daily preparation of food...Full timePart timeLocal areaFlexible hoursShift work
$22.31 per hour
...Grill, Urban Crave, and many more. We take pride in delivering exceptional service and offering a diverse range of culinary experiences to our guests. Here are a few things you can expect as a Cook at SSP Canada: Follows the recipes, checks the portion of the recipes...Full timeWork at officeShift work- ...ensure dishes are executed correctly, on time and delivered to guests with perfection. They are the epitome of precision and efficiency... ...people person who takes pride in delivering an exceptional guest experience A team player who will work closely with our Chef and...Part timeFlexible hours
- ...Hospitality Group (Amacon's hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its...Part timeImmediate startWork from homeFlexible hoursNight shift
$21.25 per hour
...Grill, Urban Crave, and many more! We take pride in delivering exceptional service and offering a diverse range of culinary experiences to our guests. Here are a few things you can expect as a Utility at SSP Canada: Create a positive guest experience by cleaning and...- ...We are currently seeking individuals with 1 -2 years of serving experience with weekend availability. Our Servers provide exceptional dining... ...by creating genuine and sincere connections with our guests. They are a part of a dynamic service team that works together to...Flexible hoursWeekend work
$18.25 per hour
...Server Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our Guests . Servers are responsible for the accuracy of the...Hourly payWork at officeLocal areaFlexible hours- ...Summary: House of Dawn Steakhouse is an upscale dining destination focused on refined service, premium steaks, and a memorable guest experience. We are seeking a professional, experienced server who understands true hospitality, attention to detail, and structured service...Full timePart timeCasual workWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Advisor. Be the first to apply!
Related searches
- diversity inclusion consultant Richmond, BC
- network consultant Richmond, BC
- home advisor Richmond, BC
- integration consultant Richmond, BC
- conseiller Richmond, BC
- customs consultant Richmond, BC
- nurse consultant Richmond, BC
- consultant Richmond, BC
- consultant pharmacist Richmond, BC
- hospitality consultant Richmond, BC