Account Manager, Collections
$35k - $37.96k per yearOrion Digital Corp.
Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you!
The base salary for this role is: $35,000 - $37,960 CAD (dependent on province of employment) plus Commissions
What you’ll do:
- Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
- Be a part of a high performing team and strive to exceed individual daily and monthly targets.
- Use your exceptional decision‑making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder.
- Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
- Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
- Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures.
- Monitor and resolve payment related discrepancies.
- Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements.
What you'll need:
- To be mission driven, self‑motivated.
- To maintain focus and ruthlessly prioritize your core job responsibilities.
- At least 1+ years of experience working in collections/AR, first or third party.
- Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
- Comfortable using MS Office (Word, Chat GPT,Outlook, and Excel), as well as Windows operating systems.
- Excellent verbal & written communication skills (you're incredibly persuasive!)
- Strong negotiation and conflict resolution skills
- Committed to going above and beyond to find solutions for customers.
- Passionate about personal finance and helping people make positive financial decisions.
- Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)
What's in it for you:
- A generous commission structure
- Regular set 8 hours Monday to Friday
- Opportunities in a fast growing, innovative company (internal mobility and growth!)
Be a part in revolutionizing the way people think of financial services!
Benefits of working with us:
- Fully Remote Work - Unless otherwise specified in the job posting, Orion offers flexible remote work, supported by the tools and resources needed to succeed.
- Comprehensive Health Benefits - Access to medical, dental, and vision coverage plus a Health Spending Account
- Stock Options - Meaningful equity participation aligned with long‑term value creation and company growth
- Flex Vacation - Benefit from paid time off, including vacation and personal days
- Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources
Vacancy posted 6 hours ago
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