Quality Systems Specialist

Job Responsibility:

LMI Technologies, recognized as one of Canada's Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

What will you do as an Quality Systems Specialist?

The Quality Systems Specialist is responsible for maintaining and continuously improving the company's Quality Management System in alignment with applicable standards such as ISO 9001 and ISO 14001. In addition to core QMS responsibilities, this role will serve as the key owner of the customer complaint handling process, ensuring that complaints are logged, investigated, and resolved effectively and on time, with appropriate root cause analysis and corrective/preventive actions. The role also plays a key part in driving continual improvement by monitoring quality-related KPIs and collaborating with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.

• Maintain and improve the company's QMS/EMS to ensure compliance with regulatory and certification requirements.
• Engage with all departments to identify, document, and continuously improve key business processes.
• Conduct process-based audits, tracing inputs, activities, outputs, and handoffs to assess conformance and identify areas for improvement, assessing not just procedural compliance but also how effectively processes are implemented and linked to customer satisfaction, quality objectives, and overall system maturity.
• Monitor and report QMS/EMS performance metrics.
• Identify and drive continuous improvement initiatives.
• Identify and monitor nonconformances & opportunity for improvement.
• Provide sound guidance on root cause analysis and facilitate proposed corrective actions with responsible owners, and verify effectiveness of implemented solutions.
• Assist in the creation, revision, and control of documentation related to the QMS/EMS.
• Develop, review, improve and implement corporate quality management policies & procedures.
• Train employees on QMS/EMS procedures and ensure awareness and compliance across departments.
• Prepare for and support external audits or certification assessments (e.g., SAI Global, SCC), including documentation preparation, facilitation, and follow-up on findings.
• Assist departments in closing audit findings and verifying completion of corrective actions.
• Contribute to the annual measurable objectives set by the management.
• Lead the review of Quality Department KPIs, identifying trends or gaps and working with responsible process owners to initiate and track corrective or improvement actions.
• Serve as the central point of contact for managing customer complaints across the organization.
• Ensure complaints are logged, categorized, and tracked in the appropriate system.
• Ensure timely, accurate communication with internal teams and, where applicable, customer-facing representatives.
• Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.
• Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams.
• Monitor complaint trends and escalate recurring or high-risk issues.
• Ensure complaint handling complies with internal procedures and customer requirements.
• Stay current with evolving standards, customer requirements, and best practices.
• Adhere to LMI Employee Policy Manual

What do you need to be successful?

• Bachelor's degree in Engineering, Quality, or related fields.
• Minimum of 5 years experience in a quality role, with hands-on experience managing ISO 9001QMS and ISO 14001 EMS.
• Strong knowledge of ISO 9001 and 14001 standards
• Proficiency in root cause analysis techniques (5Whys, Fishbone Diagram, etc.) and quality tools.
• Proven experience managing customer complaints, CAPA processes, internal and external audits.
• Registrations:

• Certified ISO 19011:2018 Lead Auditor is required.
• Certified internal auditor ISO 9001and 14001 is required.
• ASQ CQE and CQA is preferred.

Knowledge, Skills and Abilities:

• Analytical mindset with attention to detail.
• Excellent interpersonal and communication skills with ability to effectively work with technical personnel at various levels of the organization.
• Demonstrated teamwork and problem-solving skills
• Strong understanding of process-based auditing methods and ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.
• Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements.
• Ability to handle multiple priorities and work independently.
• Experience with regulatory inspections or customer audits is a plus.

Salary Range: $66,400- $94,620

How to submit your interest?

If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the “Apply Now” button.

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!

Why being inclusive is important to us?

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person's talents and strengths.

If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.

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