Veterinary Receptionist and Office Manager

Job Responsibility:

River Path Veterinary Clinic is searching for a Receptionist and Office Manager to support our independent clinic in Fireside, Cochrane.

Responsibilities:

The role of our Veterinary Reception and Office Manager is to support the veterinary medical team at River Path Veterinary Clinic. This position will require a combination of customer service and administrative skills. We are a small business, so this position entails a variety of responsibilities:

• Answering phone calls and emails in a professional way; representing the business positively.
• Warmly greeting clients and pets who enter the clinic and preparing them for appointments.
• Assisting the Practice Owner in office management tasks, organization, human resources management, team building, accounting and communication as required.
• Scheduling appointments and working with multiple schedules efficiently and sensitively.
• Receive supplies and medications, check orders for accuracy and update inventory.
• At times, working patiently with distressed or frustrated clients to manage their expectations while demonstrating empathy.
• Taking medication requests for the medical staff to fulfill
• Cleaning duties including but not limited to: keep reception desk area and waiting room cleaned, laundry; cleaning floors, bathroom, and exam rooms.
• Available weekdays with alternating Saturdays

Desired Attributes and Requirements: The ideal candidate demonstrates:

• Accurate and consistent attention to detail is of primary importance.
• Above average time management skills and organization.
• Experience in running a small business is an asset.
• Patient and calm under pressure, with a positive attitude and encouraging to other staff to support a positive work environment.
• Professional and discerning, considering multiple important factors when triaging patients on the phone. Doesn't jump to decisions too quickly. Knows when to ask for help.
• Willingness to step in where needed and fulfill multiple roles. Open to change, and adaptable when required.
• Confidence and comfort with cats and dogs of all sizes and temperaments.
• Prior experience in customer service and administration duties.
• Medical terminology experience is an asset but not required.
• Ability to quickly learn new software

Job Types: Full-time is desired, but part time will be considered. Permanent position.

Pay: $16-$20 per hour based on experience in applicable areas of veterinary, small business management and customer service. The post will be open until a suitable candidate is found.

Please provide a resume and cover letter outlining work experience and education in order to be considered.

Job Types: Full-time, Part-time, Permanent

Pay: $16.00-$20.00 per hour

Expected hours: 30 - 40 per week

Benefits:

• Extended health care
• On-site parking
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Expected start date: 2024-08-01